Privacy Policy

At FM Pairs, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and shop on our website.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

• Personal Details: Your name, email address, and phone number.
• Shipping Information: Your delivery address (house, street, city, province).
• Device Information: We may collect non-personally identifiable information such as IP addresses, browser types, and device identifiers to optimize our website experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders efficiently.
• To communicate with you regarding your order status, tracking updates, and customer support (via WhatsApp or Email).
• To improve our website layout, performance, and product offerings.

3. Data Protection and Sharing

Your personal data is strictly confidential. We do not sell, rent, or trade your personal information to third parties.

Your shipping details (Name, Address, Phone Number) are only shared with our trusted courier partners (e.g., TCS, CallCourier, or Leopards) exclusively for the purpose of delivering your order.

4. Payment Security

We currently process payments through Cash on Delivery (COD) and direct Bank Transfers. Since payments are completed outside of our website interface, we do not collect or store any of your sensitive credit/debit card information.

5. Cookies

Our website uses standard cookies essential for core functionality, such as keeping track of items in your shopping cart. You can choose to disable cookies through your browser settings, though this may limit your ability to purchase items on our site.

6. Changes to This Policy

FM Pairs reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.